Terms and Conditions
THE COACHING MENTORSHIP LTD
Consumer Digital Content Terms and Conditions
1. What's in These Terms?
What these terms cover
These terms and conditions set out the basis on which we supply digital content, online programmes, coaching services, mentoring, and related materials ("Products") to you via our website.
Why you should read them
Please read these terms carefully before purchasing any Products from our site. These terms explain who we are, how we provide our Products, payment terms, refunds, cancellations, and other important legal information.
By purchasing any Product, you confirm that you accept these terms and agree to be legally bound by them. If you do not agree, you must not purchase or access our Products.
We may update these terms from time to time. The version in force at the time of your purchase will apply.
2. Information About Us and How to Contact Us
Who we are
We are THE COACHING MENTORSHIP LTD, a company registered in England and Wales under company number 16426120.
You can contact us at: support@growththecoachesmentorship.com
By using our website, you confirm that you accept these terms and agree to comply with them.
3. Our Contract With You
How we will accept your order
Our acceptance of your order takes place when we send you an email confirming your purchase. At this point, a legally binding contract is formed between you and us.
If we cannot accept your order
If we are unable to accept your order, we will notify you and will not charge you. This may occur due to product unavailability, payment failure, or pricing errors.
4. Our Right to Make Changes
Coaching calls and live sessions
We reserve the right to change the time, date, duration, format, or delivery method of any live coaching sessions, group calls, or 1-to-1 mentoring sessions. Such changes do not entitle you to a refund or price reduction.
Minor changes to Products
We may make minor changes to our Products to:
comply with changes in law or regulation; or
improve functionality, performance, or delivery.
These changes will not materially impact your use of the Product.
5. Digital Content Access
For one-off digital content purchases, access will be provided immediately after successful payment.
You are responsible for ensuring your device, software, and internet connection are compatible with the Product.
6. Refunds, Cancellations, and Payment Terms
Digital content – no right to change your mind
By purchasing digital content, you agree that access is granted immediately. Once access has been provided, you lose your statutory right to cancel under the Consumer Contracts Regulations.
No refunds will be given due to a change of mind.
Money-back guarantee (where stated)
Where a Product includes a stated money-back guarantee, this applies only if all of the following conditions are met within 12 months of purchase:
You must have:
accessed no more than 15% of the total content;
completed all recommended actions within the content you accessed; and
provided clear evidence that no measurable improvement or value was achieved.
Evidence must include dates, actions taken, performance data, and proof of genuine effort. All refund requests are reviewed individually, and the decision of THE COACHING MENTORSHIP LTD is final.
Instalment and split-payment plans
Unless explicitly stated otherwise, Products are not subscriptions.
If you choose a split-payment or instalment plan, you agree that the full balance becomes immediately payable, regardless of your level of participation or completion.
7. Price and Payment
Pricing
The price payable is the price shown on the checkout page at the time of purchase.
Third-party payment providers
Where third-party payment providers are offered, their terms apply separately and in addition to these terms.
8. Use of Personal Information
We will only use your personal data in accordance with our Privacy Policy, available on our website.
9. Confidentiality and Intellectual Property
By purchasing our Products, you acknowledge that you will gain access to confidential information, proprietary systems, and intellectual property belonging to THE COACHING MENTORSHIP LTD.
This includes (but is not limited to):
training materials, videos, templates, worksheets, and frameworks;
coaching methodologies, mindset guidance, and business strategies;
verbal and written guidance delivered during live or recorded sessions.
You agree not to share, copy, reproduce, distribute, sell, or repurpose any Product content. All content is licensed to you for personal use only.
Breach of this clause may result in immediate termination of access without refund and potential legal action.
10. Testimonials and Marketing Consent
If you submit feedback, comments, or testimonials relating to our Products (including on social media or via email), you grant THE COACHING MENTORSHIP LTD a non-exclusive, perpetual, irrevocable, royalty-free licence to use that content for marketing and promotional purposes.
No payment or additional services will be provided in exchange.
11. Disclaimer
All guidance and coaching provided by THE COACHING MENTORSHIP LTD is based on experience and opinion only.
We make no guarantees regarding results, income, or business success. Outcomes depend on individual effort and circumstances.
You are responsible for verifying the accuracy and suitability of any information before relying on it. We accept no liability for losses resulting from reliance on our Products.
12. Transfer of Rights
We may transfer our rights and obligations under these terms to another organisation.
You may only transfer your rights or obligations with our prior written consent.
13. Third-Party Rights
This contract is between you and THE COACHING MENTORSHIP LTD. No third party has the right to enforce any part of these terms.
14. Delays in Enforcement
Any delay in enforcing our rights does not prevent us from enforcing them later.
15. Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Website Terms and Conditions
1. What's in These Terms?
These terms set out the rules for using our website: www.growththecoachesmentorship.com ("our site").
Please read them carefully before using our site. By accessing or using our site, you agree to be bound by these terms.
2. Who We Are and How to Contact Us
Our site is operated by THE COACHING MENTORSHIP LTD, a company registered in England and Wales under company number 16426120.
To contact us, please email: support@growththecoachesmentorship.com
3. By Using Our Site You Accept These Terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
4. Other Terms That May Apply to You
These terms refer to additional policies that also apply to your use of our site, including:
Our Privacy Policy, which explains how we use your personal information
Our Acceptable Use Policy, which sets out permitted and prohibited uses of our site
If you purchase Products from our site, our Sales Terms and Conditions will apply.
5. We May Make Changes to These Terms
We may update these terms from time to time. Each time you use our site, please check these terms to ensure you understand the conditions that apply at that time.
6. We May Make Changes to Our Site
We may update or change our site from time to time to reflect changes to our Products, user needs, or business priorities.
7. We May Suspend or Withdraw Our Site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or part of our site for operational or business reasons. Where possible, we will try to give reasonable notice.
You are responsible for ensuring that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
8. We May Transfer This Agreement
We may transfer our rights and obligations under these terms to another organisation. If this happens, we will notify you and ensure that your rights under these terms are not affected.
9. How You May Use Material on Our Site
We own or license all intellectual property rights in our site and its content. All rights are reserved.
You may:
print one copy or download extracts of pages for personal use; and
share content internally within your organisation for reference purposes.
You must not:
modify copies of any materials;
use images, videos, audio, or graphics separately from accompanying text;
remove or obscure authorship or ownership notices;
use any content for commercial purposes without written permission.
If you breach these terms, your right to use our site will cease immediately and you must destroy or return any copied materials at our request.
10. Do Not Rely on Information on This Site
The content on our site is provided for general information only. It is not intended as advice.
You should seek professional or specialist advice before taking or refraining from any action based on the content of our site.
While we make reasonable efforts to keep content up to date, we make no guarantees that it is accurate, complete, or current.
11. We Are Not Responsible for Linked Websites
Our site may contain links to third-party websites. These links are provided for your information only and do not constitute endorsement.
We have no control over the content of third-party websites and accept no responsibility for them.
12. User-Generated Content
Our site may include content uploaded by users, including comments or posts. This content has not been verified or approved by us.
The views expressed by users do not represent our views or values.
13. Our Responsibility for Loss or Damage
We do not exclude or limit liability where it would be unlawful to do so, including liability for: death or personal injury caused by negligence; or fraud or fraudulent misrepresentation.
Different limitations may apply to Products purchased from us, as set out in our Sales Terms and Conditions.
If you are a consumer
Our site is provided for personal and domestic use only. You agree not to use it for business or commercial purposes. We are not liable for loss of profit, business interruption, or loss of business opportunity.
14. How We Use Your Personal Information
We use your personal information only as described in our Privacy Policy.
15. Viruses and Site Security
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for using appropriate virus protection software and configuring your devices to access our site safely.
You must not:
introduce malicious software or code;
attempt unauthorised access to our site or servers;
carry out denial-of-service attacks.
Any such activity may constitute a criminal offence under the Computer Misuse Act 1990, and your right to use our site will end immediately.
16. Rules About Linking to Our Site
You may link to our home page provided the link:
is fair and legal;
does not damage our reputation;
does not suggest endorsement where none exists.
You must not:
frame our site on another website;
link from a site you do not own;
link to internal pages without permission.
We may withdraw linking permission at any time without notice.
17. Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction.
Digital Products – No Automatic Right to Cancel
Business Mentorship is a digital product. Once your purchase is completed, you are granted immediate access to all available content on the platform.
By completing your purchase, you acknowledge and agree that:
access to the Product is provided immediately; and
you therefore waive your statutory right to cancel under the Consumer Contracts Regulations.
For this reason, purchases cannot be cancelled, and THE COACHING MENTORSHIP LTD is not obliged to provide a refund except in the limited circumstances outlined below.
When Refunds May Be Considered
Refunds will only be issued in accordance with our Terms and Conditions and only in the following situations:
where you meet all eligibility requirements under our Money-Back Guarantee (if offered);
where a technical issue caused by us prevents access to the Product for more than 48 hours after purchase;
where a duplicate payment has been processed due to a genuine technical fault (multiple intentional purchases are not refundable); or
where a payment was not authorised or was fraudulent.
Money-Back Guarantee
Where a Product includes a stated Money-Back Guarantee, it applies only if all of the following conditions are met within 12 months of purchase:
You must have:
accessed no more than 15% of the total Product content;
completed all recommended actions within the content you accessed; and
provided clear evidence that you achieved no measurable improvement or value from the Product.
Supporting evidence must clearly demonstrate:
dates of access and activity;
actions taken;
performance or business data (where relevant); and
genuine effort to apply the material.
All refund requests are reviewed individually. The decision of THE COACHING MENTORSHIP LTD regarding refund eligibility is final.
Split Payments and Instalment Plans
If you choose a split-payment or instalment plan (including "pay in 2" or "pay in 3"), you agree that the full purchase price becomes immediately payable once your order is confirmed.
If a refund is approved under an applicable guarantee and requested within 14 days of purchase, any payments already made will be refunded, and no further instalments will be taken.
Change of Mind and Early Termination
We do not offer refunds for:
accidental purchases;
change of mind;
lack of time, motivation, or engagement; or
determining that the Product is not suitable for your circumstances.
Once access has been granted, early termination does not entitle you to a refund.
Technical Issues
Technical issues may arise due to:
your device, browser, or operating system;
third-party software or applications; or
internet connectivity or user settings.
Issues of this nature are outside our control and do not constitute grounds for a refund.
Where a technical issue is directly caused by us, we will make reasonable efforts to resolve it promptly. If we are actively working to fix an issue and it does not materially prevent access to the Product, this will not entitle you to a refund.
Contact Us
For refund-related enquiries, please contact: support@growththecoachesmentorship.com
